For financial institutions, gaming firms and debt consulting agencies around the UK, GamCare has released a new toolkit to provide more assistance to consumers suffering gambling-related harms.
The toolkit will provide customised materials on finance, debt advice and gambling treatment industries, as well as gambling companies, available for free on the GamCare website.
GamCare CEO Anna Hemmings commented: “People struggling with gambling present in different ways and often opportunities are missed to provide the support they need. Ensuring that frontline staff are equipped to help and refer to appropriate support is a huge step in improving the outcomes these customers experience.
“This toolkit, with the support of businesses, charities and gambling operators themselves, is vital to putting those pathways in place.”
Key consumer messaging, referral route recommendations specific to each market, and instructions on educating personnel to help consumers affected by gambling harms to help users identify, assist and refer customers to the required support services will also be included in the software.
Frankie Graham, CEO of Betknowmore UK, added: “Gambling-related financial harms have serious consequences for the gambler as well as those with a financial connection to them. The mismanagement of finances can trigger a cluster of problematic issues; from prevention of everyday functions, such as paying bills, to onset of mental health challenges, such as stress and anxiety.
“We can start to address these harms through cross sector collaboration and sharing our expertise. Betknowmore UK is delighted to support this programme, and recommend the accompanying resources as essential tools in achieving our mutual goal, which is to keep people safe and free from gambling harms.”
The new features will mark the first time that leaders from around these sectors have come together to deal in a cohesive way with gambling-related financial harm.
The toolkit of GamCare is part of the main aim of the charity of raising awareness and understanding of gambling harms and addictive behaviours in working environments. GamCare revealed this September that it would open its consultancy for business HR teams seeking advice on treatment for problem gambling.
Maxine Pritchard, the Financial Inclusion and Vulnerability Head of HSBC UK, concluded: “We know this is a challenging time for many of our customers, with those who are struggling with gambling being particularly vulnerable.
“We are proud to have collaborated across multiple industries to develop this toolkit which will help ensure we can use it as part of the training we provide our colleagues, as well as building it into our internal procedures.
“We have already put in place a number of measures to help those affected by gambling, and this toolkit is another positive step to supporting those at risk of financial harm from gambling. We will continue to look at ways in which we can support customers with gambling addictions.”