As we enter the middle of the UK’s Safer Gambling Week which runs from 1-7 November 2021, two UK charities the Young Gamers and Gamblers Education Trust (YGAM) and BetKnowMore, have launched a new initiative the ‘Safer Gambling Training Leaders Pledge.’
The pledge will involve big industry leaders signing up for five online modules designed by the education experts as part of the ‘lived experience approach’ and developed drawing on specialist knowledge, insight and research in this field.
Topics covered will include customer vulnerability, mental health, safeguarding, customer interaction, and support services and each Chief Executive and Director completing the course, will be awarded a City & Guilds certification, after the groups thorough evaluation of the course content.
Niall O’Connor who is part of the YGAM safer gambling training team spoke of the industry leaders commitments. “We are pleased to see so many industry leaders committing to this training during Safer Gambling Week,” he said.
“It is really encouraging to see Chief Executives and Directors from across the industry getting involved including representatives from the Rank Group, Gamesys, Playtech, Broadway Gaming and many more. We’re looking forward to building on this to support more customer-facing teams to protect customers and prevent harm.”
Lottoland’s Chief Legal and Compliance Officer Ciara lally said: “The leadership team at Lottoland are delighted to support this initiative during Safer Gambling Week. We are committed to safer gambling and this evidence-led training cover some really important topics that will help us continue to improve our player protection work.”
Whilst Ian Ince Chief Compliance Officer at Playtech added: “We are pleased to be working with YGAM and Betknowmore UK to deploy this new, comprehensive training programme. This learning programme will play an integral role in enhancing the skills of our colleagues to reduce gambling-related harm and safeguard players as well as helping to raise standards across the industry.”