Since discovering a string of “systematic failings” that resulted in a £13 million regulatory payout, the UK Gambling Commission has outlined the actions taken against personal management licence holders at Caesars Entertainment.
According to the UKGC, an inquiry into PML holders was initiated because of allegations that they have neglected to take any appropriate measures to ensure that the way they carry out their duties in relation to licenced operations would not put the holder of the running, or other related premises, licence in violation of conditions.
Following notice that their licence has been put under investigation, seven PML holders issued licence warnings, two received advice to execute letters, and three surrendered their licences.
In addition, one PML holder lost their licence while under investigation but before being notified of a hearing, another was revoked due to non-payment of licence fees, and eighteen obtained an advice to execute letter outside of the review process.
A Caesars PML holder had his licence revoked in a separate incident after an altercation with a visitor at his workplace, according to the study.
The Commission’s executive director, Richard Watson, said of the steps taken: “All personal licence holders should be aware that they will be held accountable, where appropriate, for the regulatory failings within the operators they manage.”
Caesars was ordered to make a series of changes after the regulator discovered corporate responsibility, money laundering, and consumer interaction failures, including those concerning ‘VIPs,’ in April 2020.
The regulator said at the time that all £13 million from the lawsuit, which resulted in three senior executives at the firm surrendering their personal licences as a result of the inquiry, would be used to implement the National Strategy to Reduce Gambling Harms.