UKGC Fines Intouch Games £3.4m After A Series Of Failings

Since a Gaming Commission inquiry uncovered social responsibility, money laundering, and promotion failures, Intouch Games has been given an official notice, must pay a £3.4 million fine, and must undergo rigorous auditing.

According to a revised licence clause, the corporation must hire a firm of qualified auditors to conduct an audit that guarantees strict compliance with the licence terms and standards of practise at its own expense.

Raising industry standards

The executive director of the Commission, Richard Watson, stated: “Through our challenging compliance and enforcement activity we will continue our work to raise standards in the industry and continue to hold failing operators to account.”

Company failings

Social responsibility failings included stating in its responsible gambling team interaction guidance that a bonus may be offered if a customer provides identification, as well as not putting into effect its policies and procedures for customer interaction for seven customers where it had concerns that activity may indicate problem gambling.

Furthermore, it was also reported that the firm was not using all relevant sources of information to ensure effective decision making, and to guide and deliver effective customer interactions for those seven customers. 

The UKGC updates that “if the licensee had followed its policy it should have given more consideration to placing mandatory limits on customer accounts”.

Anti-money laundering failings

Among the anti-money laundering failings discovered was having a risk assessment which did not take into account the risk of allowing customers to use a payment provider which also acts as an exchange for cryptocurrencies.

It was also reported that the AML faults included neglecting to conduct appropriate levels of enhanced customer due diligence, and failing to critically review the source of funds information once it was requested.

Fair and transparent terms and practices failings included not stating in an SMS the minimum and maximum deposits in an offer’s significant terms, or the time limit for which the bonus offer could be claimed.