In a survey carried out by the business magazine Focus-Money, the Deutschland Test and the Cologne-based analytics and consulting firm Service-Value, the Merkur Casino branches have been named as the ‘most popular arcades’ for the fifth time in a row.
For the best variety of sports, the best employees, the highest degree of efficiency, the best service and the best ambience, the Gauselmann Group has also been awarded ‘very good.’
Company founder and CEO Paul Gauselmann explained: “As the market leader in Germany, the top position is of course our claim – all the better that the game guests see it that way and have given us such an excellent rating.
“My thanks go to our employees in particular. With their tireless commitment and enthusiasm, they ensure that our guests feel so comfortable every day. ”
Merkur Casino won in the five categories; Range of Games, Personal, Service, Seriousness and Ambience.Of 14 arcade providers a total of 1,376 customer reviews were analysed.
Dieter Kuhlmann, Board Member for Gaming of the Gauselmann Group added: “We are particularly pleased with the sustainability of the success. It shows that our endeavours to focus on the highest quality in all areas are honoured by the players. Ultimately, it is precisely this quality that the guests appreciate about the venues – and which they search in vain on the Internet.
“We offer our employees perspectives, and this form of appreciation is paid back with a high level of identification and motivation.”