Danish gambling regulator Spillemyndigheden has made several changes to its online gaming certification programme, which will see the implementation of compulsory deposit limits as of 1 January 2020.
Changes to the certification programme will also include changes to the lottery inspection standards to ensure that the requirements are identical to the online casino requirements.
Currently, the new mechanisms mean that self-exclusion must be an automated process, which ensures that players should have the option to self-exclude themselves on the gambling site rather than through a customer service department.
Operators also need to keep player gambling data on file for at least five years, while licence holders are now required to develop internal rules, process and staff training on responsible gambling.
The regulator also pointed out that its logo must be clearly displayed on the page of each licensee to make it clear that the regulator has obtained the requisite certification.
The regulator detailed: “These requirements are those related to the use of the Danish Gambling Authority’s labelling scheme, the customer’s opportunity to get a statement of account, the setting of a deposit limit before being allowed to play and information to the customer about responsible gambling, including references to ROFUS and StopSpillet (StopGambling).
“No new requirements have been added, but several requirements have been moved to other sections of the certification programme to place them in the correct context. This means, among other things, that the section about information to the customer on player protection now appears clearer.
“Overall the update partly covers general changes across gambling sectors and certification areas, and partly specific amendments to requirements in the inspection standards for online casino, online betting and lotteries. The specific changes are about responsible gambling. Due to the general amendments, new versions of every document in the certification programme are available.”