Spain’s Ministry of Consumer Affairs has released a draft framework for a “decree project” aimed at creating “safer gambling environments” and enhancing consumer gambling protections as a federal mandate governing Spain’s gambling industry.
In the project’s preface, the Ministry of Justice and the Gambling Commission of Spain (DGOJ) highlight the complete safeguards that are required to modernise Spain’s Gambling Law of 2011.
According to the Ministry, Spanish gaming necessitates a “optimal framework” to protect consumers of all ages and backgrounds, as well as additional requirements imposed on licenced operators to strengthen customer monitoring and reporting of gambling problems.
Three policy areas
The draft framework is organised into three policy areas: alerting stakeholders about the need for new safeguards; licenced operators’ rights and obligations; and consumer protection against gambling dangers such as intensive gaming, psychological disorders, addiction, and underage gambling.
In addition, the decree project stated that a regulated gaming market must provide that consumers have the ability to trace their gambling spend/activity and self-exclude from all gambling firms.
As a result, Spain’s licenced incumbents must follow a “safety-first” policy, in which no business can encourage a customer to spend more money.
New safety measures
The project endorsed the idea that online casinos be required to ensure that users establish a ‘net spend limit on each wagering session’ lasting a minimum of 24 hours as part of new safety measures.
Customers who want to bet on sports will have to set a minimum betting expenditure before they can place a wager and activate their accounts.
Licensed operators will be expected to give consumer reports outlining their spend and time spent gambling after each online session.
On their home screens or major menus, gambling websites and mobile apps will have to include a link to information about safer gaming (under the name “juego más seguro”).
In addition, all licenced operators will be required to provide a dedicated Spanish language helpline with staff educated to DGOJ requirements.
Players who are regarded to be “high-risk” will not be permitted to use credit cards or get any bonus incentives.
Meanwhile, the project claims that, similar to the UK, “young customers” cannot be treated as VIP customers and must be targeted with additional gambling risk messaging.
The introduction of an unified self-exclusion register running across Spain’s 17 autonomous communities will support the protection of Spain’s safer gambling settings.
Mikel Arana, the Secretary General of the DGOJ, was granted cooperation consent last month to re-engineer Spanish gambling’s RGIAJ player register system, which would be managed centrally by the DGOJ.
Currently, Spain’s Ministry of Consumer Affairs plans to certify the project as a “Royal Decree on Safer Gambling Environments,” with the mandate set to be implemented by July 2022.