After redesigning its B2B support services, the SoftSwiss game aggregator will streamline the management of its VIP client requests.
The game aggregator support system, which was first launched last year, will now have different priority lines for help desk tickets, including “urgent, VIP client, and normal priorities,” according to the company.
SoftSwiss’s head of game aggregator department, Tatyana Kaminskaya, commented: “We launched this B2B Support service as part of the SoftSwiss game aggregator solution as we knew we needed to provide the quickest and most up to date support.
“We highly value all our clients and their trust in our solution therefore we’ve decided to personalise our service further. We established the VIP client priority which provides perks to rapidly-growing clients.”
The B2B support service will be in charge of processing urgent issues, such as suspicions of fraud or game provider bet checks, as well as other requests from both VIP and regular clients.
SoftSwiss added a variety of crash gambling games to its game aggregator platform last month, which proved to be a “very popular” addition.
SoftSwiss claims that the addition of crash games will complement the aggregation platform’s existing game categories, which include slots, table games, lotteries, live games, dice games, virtual sports, and casual games. Several game providers will be offering crash gambling games.