SoftSwiss Saves Customers €10 million in 2020 Through Anti-Fraud Monitoring

With its anti-fraud and security monitoring service, SoftSwiss helped its partners in fighting security threats during 2020, saving customers EUR 10 million throughout the year.

The service enables customers to carry out bonus abuse checks, block duplicate player accounts, conduct inquiries into possible collusions, and avoid other abusive behaviour.

The Head of B2C at SoftSwiss, Vitali Matsukevich, said: “We are ecstatic that our team managed to save the day this year with such a large amount of money retained for our clients. Everyday we carefully look into all suspicious activities happening on our Platform and combat fraud, using a lot of different tools and methods. 

“We keep on working on even more fascinating AI projects in cooperation with the Data Science and Platform Development teams. And thanks to that in the coming year we expect to increase efficiency and security of business operations for our clients.”

The anti-fraud solution offered by SoftSwiss also detects unusual game trends, which encourages customers to take action.

In the meantime, it highlighted the value of GDPR enforcement and data security consultation, stressing that its anti-fraud team works ‘strictly in accordance’ with the terms and conditions of gaming websites, as well as relevant licencing and regulatory requirements.

The solution provider drew special attention to an occasion where a ‘initial check’ resulted in the anti-fraud team discovering a player exploiting gaming habits when addressing instances in which the fraud team helped SoftSwiss customers.

“During the initial check it was found out that the player was an abuser,” SoftSwiss said. “The team made a decision to request verification of the player’s account including Source of Funds / Source of Wealth, as these documents are not commonly asked and therefore are not included in a common package of documents bought on the black market. 

“The player uploaded all of the documents the next day, which should have made us believe they were genuine. Nevertheless, during the detailed document check it was noticed that the player’s language in ewallet and their native language were different raising a suspicion that the player was a drop once again. 

“Due to that, the player was asked to pass Skype verification. Finally, during the verification call it was concluded that the player was not an account owner but a drop.”