The SOFTSWISS Managed Services Anti-Fraud team completed the International Compliance Association’s (ICA) Know Your Customer (KYC) and Customer Due Diligence (CDD) training course.
The newly obtained certification will now assist the team in increasing the level of service provided by developing experience in the field of KYC procedures and putting what they’ve learned into practise.
Expanding on expertise
The Anti-Fraud team’s professionals were upskilled as a result of the certification training. The team expanded on its expertise in conducting customer background security checks. The course’s outcomes are likely to improve objectivity in terms of resolving operator/player conflicts. Furthermore, by reducing existing KYC processes, the training course will benefit total case resolution time.
The ICA’s certification is internationally recognised and serves as a benchmark of proficiency in the field of financial and identity theft offences.
Striving for excellence
Anti-Fraud Team Lead Anastasia Vyshinskaia said: “Our team is always eager to learn and this time we’re excited to announce that two of Anti-Fraud team members graduated from the course in KYC and CDD. Similar to the whole SOFTSWISS brand, our team is striving for excellence in all services, from investigating abusive behaviour to recognising and detecting suspicious player activity and cases of identity thefts.”
SOFTSWISS Managed Services includes the Anti-Fraud team, as well as First Line Support and VIP & Retention service teams. The Anti-Fraud service delivers superior security coverage to all SOFTSWISS Online Casino Platform clients, not only by doing security checks but also by assisting clients in improving fraud protection. Checking bonus abuse players, analysing and blocking duplicate player accounts, and investigating potential collusion are all part of the service.