UKGC Reveals Personal Licence Holders Self-Service Apps

After the UK Gambling Commission unveiled its new self-service platform, personal licence holders will now be able to manage their accounts online and via smartphone.

The new service, accessible on the Commission’s website, allows personal licence holders to change personal details easily, track key events linked to their licence, and access the licence itself e-copies.

The site will also provide its users with access to a new authentication platform that’ reduces processing times from several weeks to only a few days,’ according to the regulator.

Helen Venn, executive director at the Gambling Commission said: “This new service has only been running for a matter of weeks and already we’ve had over 4,000 users logging on and an improved processing time of 80%.

“Over half of those have used a mobile device to access the portal, allowing them to manage their personal licence on the go, save time and hopefully improving their experience.

“Listening to the needs of personal licence holders has been vital.

“Through their feedback, and through our own drive to continuously improve the way we regulate, we looked in detail at our licence management processes and set ourselves the challenge to cut down on administration by using technology and our systems more effectively.

“The result is a much more efficient process for everyone through a more streamlined, simpler service.”