NCPG Releases Guidelines For Payment Processing Companies

The National Council on Problem Gambling (NCPG) has released a new set of guidelines to the gambling-related transaction processing companies. Underlining the rationale behind the guidance, the council said operators, vendors, payment processors, financial institutions, regulators and gamblers have essential roles to play in minimising possible harm from gambling activities.

Corporations, the NCPG said, can play a critical role in reducing the negative effects of gambling, the most serious of which could include debt, bankruptcy, broken relationships, homelessness, or even suicide. The harm-reduction initiatives are both a sound business practise and an important corporate social responsibility for companies that make money from gambling.

The Payment Processing Guidelines are designed to guide the industry’s thinking about solutions to these issues, as explained by executive director of the council, Keith Whyte. “Payment limits can be an important responsible gambling tool, offering a consumer-centric approach that emphasises player control, information, and shared responsibility,” he said.

“Our guidelines are based on an informed consumer choice model and can help payment processors play an important role in reducing gambling addiction.”

The group also warned that unlike the United Kingdom, where the use of credit cards for gambling is now banned due to public outrage, some states in the United States where gambling is legal require credit cards to play. “To sustain this business model, the industry must pay attention to potential negative outcomes and work to prevent them,” it said.

The NCPG also called on all stakeholders to encourage gamblers to set their own time and money limits; use personalised, responsible gambling messages; allow players to exclude themselves from gambling platforms and venues; and enable players to synchronise their exclusions with venue and state exclusion lists.

It also urged companies to investigate signs of problematic play; use the payment data they collect to monitor performance; and develop models to help predict and prevent overuse.

click here for a copy of the full document, Guidelines for the Processing of Payments.