Merkur Cashino, part of the Praesepe gaming company based in Milton Keynes, was finally able to announce their reopening plans after a government U-turn on June 11 that prevented the opening of gaming centres to the public as planned. As of Saturday 4 July 130 of their venues in the UK will open their doors.
Recently, the company conducted an online survey, asking clients what security measures they wished to see the facilities introduce in the future and what they missed most about the gaming industry.
The results revealed that the majority of customers failed to attend their local venue and its social element. Missing chatting with the friendly staff was among the top reasons to look forward to the reopening of the venues, along with the thrill of winning some money potentially.
Additionally , customers said they’d be better if there were a limit on the number of people in the venue at one time, along with hand sanitiser, daily machine and surface cleaning. All the measures which were implemented now.
An overwhelming number of customers were able to point out that they felt that Cashino establishments had already been kept very clean and that if those high standards were retained, or even improved, they would feel at ease when they returned. This has also been recommended that workers be wearing PPE for their own safety.
The Cashino Management Team has developed a comprehensive reopening strategy, which is available for viewing online or on social media, taking into account recent government guidelines. The health of staff and consumers remains at the very forefront of the company’s plans, and the senior management team is keen to reassure customers that locations can open only when they have been deemed safe to do so.
Speaking of the plans, Praesepe COO Mark Schertle said: “Whilst we were really disappointed with the government U-turn at the eleventh hour, we knew we had created a solid reopening campaign that would ensure customer and staff safety. We’ve just been waiting for that green light to signal that we could go ahead and we’re pleased to finally have that for 4th July. The results of the survey have been reassuring because it’s good to know that we have such a loyal following of customers. We will remain vigilant once our venues re-open and will work within government guidelines, being flexible to how those might change over time.”
He continued: “Some of the safety measures we will be rolling out will include all venues receiving a deep clean ahead of reopening and layouts changing to adhere to social distancing guidelines. In our Cashino venues for example, we will be placing machine guards, at the sides of machines, which will be cleaned between customers, and face masks will be provided for our teams. I’d like to take this opportunity to say a big thank you to our customers, and staff, for bearing with is and trusting that we are doing our best to ensure we can continue to entertain customers, whilst protecting them, so they can play safe and stay safe.”