After nearly three months of closure due to the COVID-19 pandemic, Las Vegas Sands reopened both the Venetian and Palazzo towers at Las Vegas on 4 June.
The team rolled out its Venetian Clean Commitment, new cleanliness and operational procedures that match or exceed the already stringent requirements of the resort in advance of opening. The resort experience has been adapted under the Venetian Clean programme to follow the guidance provided by government authorities, represented by over 800 individual initiatives.
Among the programme ‘s top lines , the company increased the frequency of routine cleaning in public spaces and adjusted protocols to clean, meet or exceed CDC guidelines for its guest suites. This includes the use of EPA registered disinfectants for emerging viral pathogens, and the exploration of new technologies such as UV lighting and electrostatic sprayers. Hundreds of individual sanitisation stations have been installed throughout the resort, which include hand sanitiser or sanitising wipes.
Guests are also advised to wear face masks and gloves while visiting the resort. All team members must wear face masks, along with additional PPE depending on position and duties, and in accordance with state or local legislation and guidelines. They also receive additional Venetian Clean preparation, including proper hand-washing, physical distancing, and improved procedures for sanitation. Before returning to work, The Venetian provides all workers with compulsory COVID-19 testing, as well as optional testing for any members of their immediate households.
In addition, when guests arrive they receive in their suites a Venetian Clean “personal care” amenity kit, with two face masks, two sets of gloves, a hand sanitiser, and sanitising wipes. Every day fresh masks and gloves are provided to guests. Masks are also provided, upon request, for day guests.
At every entrance to The Venetian Resort and Sands Expo, thermal scanners were placed to provide non-invasive temperature checks upon arrival. Check-in and other guest procedures, including the introduction of a new “digital key” technology, have been updated to include fewer touch points. Guests can now opt to electronically open their guest suite door using their cell phone.
The frequency of air filter replacement and HVAC system cleaning has been increased in the property, and the company has maximised its fresh air intake to improve the flow of natural air into the building. There are now hospital-grade HEPA philtres available in different areas.
The entire resort continues to be served by a team of security officers and certified emergency medical technicians (EMTs). The property’s EMTs are on site at The Venetian Resort with 24 hour service available.
To determine these Venetian Clean standards, the company partnered with Bureau Veritas, a world leader in research, inspection, and certification with nearly 200 years of experience. The Safe Guard Hygiene Excellence and Safety Label was developed by Bureau Veritas to support the operational activities for The Venetian. The Cleveland Clinic serves as the Health , Safety and Sustainability Programs for Bureau Veritas Medical Advisor including Safe Guard.