KSA To Appoint Operator For Gambling Helpline

After starting their tender process, the Netherlands gambling regulator, Kansspelautoriteit (KSA), will appoint an operator for its gambling helpline problem.

The company will provide care, advice and support to gamblers 24 hours a day , seven days a week via a website, chat service, email and mobile.

The KSA was entrusted with operating the service under the Netherlands Remote Gaming Act, but its production has been outsourced.

The problem gambling helpline will be funded directly by the KSA funding agency with funds raised from the social responsibility levy under the Gaming Act.

The helpline will be operational from 1 April, l ahead of when punters will be able to play in the Netherlands, according to the KSA.

Seven agencies submitted applications for assistance with the implementation of the helpline during an initial consultation held in February. Interested parties however have to apply until September.

The regulated Netherlands betting market is due to open on 1 July 2021, which is six months later than its original January 1 date. It has been suggested that this date could be pushed back further due to the ongoing disruption caused by the global pandemic but this has yet to be confirmed by the KSA.