The Netherlands’ gambling regulatory authority, the Kansspelautoriteit (KSA), has published policy guidelines for ‘involuntary registration’ to CRUKS, the country’s national self-exclusion scheme.
As part of the Netherlands’ new KOA Act regime governing online gambling, all KSA certified online gambling providers must centralise their player information with the CRUKS self-exclusion system beginning October 1.
Sander Dekker, the Dutch Minister for Legal Protections, has authorised KSA policies on player voluntary or involuntary self-exclusion to offer oversight on the “most sensitive matter in regulating online gambling.”
Ways to register
Players will be able to register with the CRUKS system through “direct player enrolment” (voluntary), “gambling operator” (voluntary/involuntary), and “family or close associate” (voluntary/involuntary) (involuntary).
“A family member or employer, but also a provider of games of chance can ask the Gaming Authority to register a player in Cruks, to prevent further personal financial or social damage,” read the KSA notice.
Direct player enrolments will be automatically self-excluded, with players needing only to present their Dutch digital ‘DigiD’ identification or fill out a personal form – which is available to non-nationals seeking self-exclusion.
Self-exclusion will be immediate for operators who register a player with CRUKS, but it must be accompanied by a “intervention file” detailing all customer service interactions.
While KSA conducts its review – which the client can protest – the player will be self-excluded from all licenced operators (online and land-based).
KSA indicated that ‘a case-file’ will be required to be given to CRUKS by families and close associates (loved ones, employers, coworkers, etc), containing player details and personal concerns relating to the individual’s gambling habits and risks that have been encountered.
The player will not be instantly self-excluded from gambling activities since KSA will assess third-party involuntary instances for a “minimum six-week timeframe.”
Family and close associate referrals will be reported to the individual, who will be given the opportunity to counter concerns, according to KSA.
All CRUKS-approved interventions (voluntary and involuntary) will have a six-month cooling time (maximum 99 years) with player information preserved by KSA for public health services and licenced operators to be informed.
In order for the Netherlands to operate the most effective player self-exclusion system, KSA completed its policy update by reminding operators of their regulatory obligations to keep their player databases up to date.