Konsumentverket, the Swedish consumer affairs agency, has issued a warning to licenced online gambling operators about their duty to provide customers with balanced and equitable conditions.
The agency reported that it had found numerous flaws having conducted a study of terms and conditions randomly selected by 13 operators.
AG Communications, Bayton, Blue Star Planet, ComeOn Sweden, Ellmount Gaming, Genesis Global, Interwetten, MOA Gaming Sweden, Pixel Digital, Smarkets, Svenska Spel, Videoslots and Zecure Gaming were among the operators examined by Konsumentverket.
Konsumentverket said that there were vulnerabilities discovered across the websites of operators related to withdrawal limitations, ID and authentication requirements, disclaimers of liability, contradictory play terms and undefined promotions.
In its study, the agency found that in order to be checked, 11 businesses had submitted ‘contract terms’ to customer registration without disclosing what documents customers would have.
Meanwhile, four operators referred to the terms of international regulators to control the terms of play and customer service duties on the websites, and three claimed that player conflicts will be adjudicated by a foreign court.
Six operators who used contract terms that restricted the ability of customers to withdraw money from their accounts were also concerned.
Konsumentverket asked operators to promptly review and amend their terms and conditions, which were marketed to customers.
In addition, the Agency has submitted its findings to the Swedish Gambling Inspectorate Spelinspektionen and the Swedish Online Gambling Association Branschföreningen för Onlinespel (BOS).
Signing-off its declaration, Konsumentverket noted: “The Swedish Consumer Agency intends to follow up the current review to see how the gaming companies have taken into account the assessments made in the current memorandum. Such a follow-up may take place in the form of individual supervisory matters.”