Holland Casino Partners With TruNarrative For Player Protection

Holland Casino has partnered with TruNarrative to improve their current land-based onboarding process and prepare for their upcoming online service.

This is part of their commitment to provide a clean, stable, and responsible gaming environment for their customers, as per the latest Kansspelautoriteit guidelines.

Responsible gaming and player protection

The Dutch state-owned casino corporation, which operates 14 land-based casinos across the country and has applied for an online gaming licence, says it is “determined to play a leading role when it comes to responsible gaming and player protection”.

Holland Casino says that by using TruNarrative’s technology, it is “taking an important step” toward adhering to KSA regulatory and enforcement requirements by implementing anti-money laundering, risk management, and responsible gambling strategies.

Guiding principle

Jeroen Verkroost, Directeur digitale Transformatie at Holland Casino said: “For Holland Casino, responsible gaming and player protection is more than a legal requirement. It is our guiding principle in all that we do.

“Holland Casino will raise the bar high when it comes to compliance and taking care of our online guests. We have chosen TruNarrative’s technology to help us ensure that people can use our new platform in a safe, reliable and responsible way.” 

Gaming operators, financial institutions, banks, and payment services depend on the TruNarrative platform to onboard, transact, and handle their customers in a secure and compliant manner.

Customers of TruNarrative’s AI-powered technology can create bespoke customer journeys and automate KYC and AML tests, biometrics verification, affordability assessments, transaction and behavioural monitoring through a single API.

 Adam Doyle, head of gaming at TruNarrative said: “We look forward to working with Holland Casino and delivering them our solution so they can protect their players both online and in their land-based operations.

“It’s great to be helping them align with the latest Netherlands regulations so they can bring their online instance to market.”