Hard Rock International Launch ‘Safe + Sound’ Strategy

At its roster of hotels and casinos, Hard Rock International has announced the launch of its new ‘Safe + Sound’ health and safety policy, as sites continue to reopen nationwide in compliance with regional, national and local health authorities.

The new system was established in partnership with worldwide health and sanitation professionals, including Ecolab and NSF International, previously known as the National Sanitation Foundation, by a team of hospitality and gaming experts to help keep the visitors and team members safe and secure.

Under Hard Rock’s guidelines, each property must be reviewed independently by NSF International and must undergo a comprehensive 262-point inspection.

Hard Rock International chief operating officer Jon Lucas said: “Throughout Hard Rock’s nearly 50-year-history, the safety and security of our guests and team members has always been the hallmark of our service, and we continue to deliver on that promise with Safe + Sound, a best-in-class program focused on enhanced cleaning practices, social interaction guidelines and workplace protocols.

“We’ve worked hand-in-hand with industry-leading experts to strike the right balance, ensuring each and every property exceeds cleanliness standards set by leading public health agencies, while still providing guests with unforgettable experiences.”

The system incorporates a plethora of health, sanitation and training procedures for workers, integrating elements of local, government-mandated policies of increasing land. Additionally, Ecolab ‘s cleaning experts instructed Hard Rock team members on proper disinfection procedures.

Although individual proprietary protocols can differ based on local guidelines, a range of Safe + Sound protocols includes but is not limited to:

  • Temperature checks for every team member, guest and vendor upon arrival.
  • Social distancing markers placed six feet (two meters) apart where lines can form.
  • Mandatory masks for all team members.
  • Masks required for guests in designated areas, such as check-in, elevators and public areas such as casino floors.
  • Hand sanitiser in every public space area and all restrooms.
  • Plexiglass separators at front desks, check-in areas, table games, poker games and additional customer service areas.
  • Self-service buffets have been suspended.
  • Alternating slot machines are unavailable to help ensure social distancing on the casino floors.
  • Signs posted throughout the property to encourage social distancing and help ensure adherence to Safe + Sound program guidelines.
  • An overall reduction in guest capacity throughout casino complexes.