Following a successful rollout in the UK, Greentube, the NOVOMATIC Interactive subsidiary, is expected to introduce Neccton’s Responsible Gaming approach through its Spanish online gaming offering.
The mentor tool, which was first introduced with ADMIRAL Casino and has more real-money gaming brands expected to follow, helps Greentube recognise real-time potentially risky gambling behaviour and communicates with players exhibiting negative behaviour automatically.
The implementation of a mentor in Spain with the StarVegas brand confirms the company’s dedication to safer gambling for its consumers and strengthens its role as a responsible supplier and operator of global games.
In the very near future, Greentube will aim to introduce a mentor in more markets to ensure the highest degree of social responsibility and player security across the board.
The new AI-based Responsible Gaming (RG) solution from Neccton, tutor, tracks particular indicators that may suggest that anyone spends more than they can afford, such as chasing losses, in-session deposits, failed deposits and cancelled withdrawals, and automatically warns operators ifcertain harm markers emerge.
The solution also interacts with players directly via personalised notifications explaining changes in play or overspending, which provides information that helps them to evaluate and equate their own actions with the player base.
Adam Warren, Brand Manager & Managing Director of Greentube’s StarVegas Spain and StarVegas Italy labels, said: “We take our commitment to Responsible Gaming extremely seriously and we constantly work to enhance and improve our strategies to ensure players use our products safely. Neccton’s mentor solution assures this and offers us an easy tool to spot any potentially harmful behaviour and to intervene when needed. We are very pleased with our partnership so far and we look forward to expanding into new markets going forward to ensure the highest level of safe play.”
Dr. Michael Auer, Director at Neccton, said: “We are excited to further strengthen our relationship with Greentube and look forward to working together across new markets.
“With mentor, operators learn which players tend to play riskier and also how to advise those players appropriately and which actions to take. Across the globe, regulators are increasing their focus on Responsible Gaming and player safety, and through our partnership, Greentube is at the forefront of offering safe casino entertainment online.”