Gaming Laboratories Strengthens Customer Support Team

In a mix of incentives and new recruits, Gaming Laboratories International (GLI) has strengthened its customer support staff.

Candi Lopez

Candi Lopez, who has been promoted to Manager of Client Services for the North American Supplier Team, is in charge of GLI’s Client Services. She will collaborate with GLI’s VP of North American Client Services, Salim Adatia, on the performance of suppliers across North America in her new job.

Ms Lopez was a Quality Assurance (QA) Supervisor in the QA and Database Department prior to joining the Client Service Department, allowing her to offer unique expertise and leadership to her colleagues and customers. Lopez faithfully served in the United States Marine Corps before joining GLI.

Cindy Nguyen

Cindy Nguyen has been elevated to Senior Account Executive within the North American Supplier Team. As land-based and digital gaming converge, her connections with tribal gaming will help close the gap between vendors, tribes, and technology. Nguyen has 19 years of gaming industry experience, including a former role at the San Manuel Gaming Commission before joining GLI in 2012.

Kelvin Ortega

Within the North American Supplier Team, Kelvin Ortega has been elevated to Account Executive. Mr. Ortega has worked at GLI since 2015, holding positions such as Document Specialist in GLI’s Quality Assurance department, Technical Assistant in GLI’s Engineering department, and most recently Client Services Coordinator for ventures in land-based, iGaming, and sports betting.

Joe Decorah

Joe Decorah has joined GLI’s Tribal and Government Client Services Team as a Client Service Representative. Mr. Decorah has worked in the gaming business for over 30 years. He was most recently with Wipfli, where he was in charge of sales lead generation, customer onboarding, and revenue development. Joe is a member of the Ho-Chunk Nation and has worked with his tribe in a number of capacities including gambling and regulatory oversight. From 2011 to 2015, he was Chairman of the Ho-Chunk Nation Gaming Commission, and from 2007 to 2009, he was Director of Business Operations for the Ho-Chunk Nation, overseeing over 3,000 staff.

Christos Karountzos

Christos Karountzos has joined GLI’s North American Supplier Team as an Account Executive. He formerly worked with the Illinois Gaming Control Board (IGCB) as a Gaming Licensing Analyst and at Scientific Games and WMS Gaming as a Senior Jurisdictional Engineer/Product Manager in Compliance. Karountzos’ experience as a regulator and a retailer would be extremely useful in his current job.

Kelly Myers

Kelly Myers will work as a Client Services Representative with GLI’s Tribal and Government Client Services Team. She was most recently the Cherokee Nation Gaming Commission’s Enforcement and Licensing Manager. Myers was also the President of the Oklahoma Tribal Gaming Regulators Association. She was formerly the Iowa Tribe of Oklahoma Enterprises’ Chief Operating Officer.

GLI President/CEO James Maida said: “We are incredibly impressed with the array of talents our North American Supplier Team and Tribal and Government Client Services Team bring to GLI and our valued clients. It is an exciting time to be in our industry as we begin to emerge from the difficulties of the past year and see the great promise on the horizon. Our new team members, working with our pool of talented and tenured staff, will provide the technical guidance, insights, and confidence to help our clients realize their dreams and help develop the bright future of gaming.”