From July 1, Gambling Help New South Wales will become GambleAware, reflecting a rebranding of programmes supported by the Office of Responsible Gambling.
The free, confidential service offers a variety of therapeutic, financial counselling, and support services to gamblers and their families in the Australian state, and can be reached by phone, online, or in person.
According to the organisation, gambling services have changed across the region, and GambleAware was created to reflect this by bringing together gambling education, support, and counselling resources for the community under one roof.
Focuse on supporting the entire community
Director of the Office of Responsible Gambling, Natalie Wright said: “The name GambleAware unites all NSW gambling support services and is focused on supporting the entire community.
“The services range from community engagement and education through to support and treatment, and now includes those who may not currently experience challenges around gambling but may be at risk.
“People who are currently accessing Gambling Help NSW services shouldn’t experience any interruption to their service while the transition takes place.
“The Office of Responsible Gambling recently completed the tender process to establish the GambleAware providers across NSW, the first major stage of the implementation of the redesign of gambling support and treatment services in NSW.”
Invested in digital technology
According to the NSW Office of Responsible Gambling, it has invested in digital technology to improve the service experience for persons seeking help and to provide additional self-help alternatives via applications and digital tools.
“The new approach will see an innovative stepped care model of service delivery for gambling support and treatment services across ten regions aligned to NSW health districts,” commented Wright.
“This streamlined approach will ensure easy recognition for the community about the gambling support services on offer.
“Later this year people in the community will be able to book appointments directly online, and access more services in different ways – by video chat, online chat, email and over the phone, as well as in person.
“We are committed to providing high quality support and treatment services as well as developing new ways to reach more people in the community who are experiencing or at risk of gambling harm.”