Flutter Entertainment’s top UK and IRE executives, Ian Proctor (Chairman) and Conor Grant (CEO), spent Tuesday working on the floor of a Paddy Power betting shop, getting a firsthand look of Euro 2020 business.
Grant manned the counter at Paddy Power Headrow, Leeds, while Procter wore the outfit at Kings Cross, London, on a hectic day featuring the final Euro 2020 Group-D matches of England versus Czech Republic and Scotland vs Croatia.
During their visits, shop managers walked Proctor and Grant through the customer journey, paying special attention to the COVID safety features, such as QR check-in, Perspex screens, and hand sanitisers.
Following their shop inductions, Proctor and Grant were tasked with overseeing the cash registers and serving customers in the run-up to a crucial night of football action.
Shown the ropes
“Thank you to everyone at Paddy Power Headrow, Leeds for showing me the ropes today, it was great to be back behind the counter,” said Conor Grant,
“The ongoing impact of Covid-19 on the retail sector is clear and it’s been a tough year for our colleagues who have had to adapt to working in an ever-changing environment. However, it was great to see our shops and high streets open for business again and to be able to welcome our customers back safely.”
Betting shops in England and Wales were allowed to reopen on April 12 after being placed under lockdown during the winter.
Flutter Entertainment promised to keeping all +3,000 UK and Ireland retail personnel employed throughout the COVID-19 epidemic, at a cost of almost £10 million, despite the FTSE100 electing not to utilise the government’s furlough programme.
“I was lucky enough to spend some time with colleagues in our Paddy Power Kings Cross branch today, ahead of another big night for Scotland,” Proctor added. . “It’s evident that the reopening of retail and return of live sports has been welcomed by customers and our shop colleagues.”
“We’ve seen steady trade throughout the tournament so far and anticipate that will grow as our home nations proceed through to the knockout stages. A massive thank you to all of our retail colleagues for the fantastic job they’re doing to keep our customers safe and entertained.”