As part of its ongoing dedication to developing a robust responsible gaming programme, FanDuel Group has announced a collaboration with Gamban, a technology firm specialised in gambling blocking applications.
Customers that want to self-exclude from FanDuel’s real-money gaming platforms or who register as having a gambling addiction would be able to use Gamban’s blocking tools for free in this next step of the company’s responsible gaming initiatives.
Under the terms of the deal, customers will be given a free subscription to Gamban, which prevents consumers from freely accessing thousands of gaming sites on up to 15 personal computers, awaiting regulatory approval in the United States.
Carolyn Renzin, FanDuel Group’s Chief Risk and Compliance Officer, stated: “Educating customers about the importance of gambling responsibly and within limits is a business imperative and ethically the right thing to do.
“We already offer a suite of tools to help customers enjoy sports betting responsibly. Offering Gamban’s software to those customers signaling they need help adds another layer of protection for our customers, our program, and to the industry.”
Multi-million dollar pledge to AGA
The collaboration comes after the company became the first telecom provider to pledge a multi-million dollar amount to the American Gaming Association’s “Have a Game Plan” initiative, which aims to inform customers about how to gamble safely and beyond their means.
Gamban’s founder, Jack Symons, added: “This is a massive moment for the industry and one we’ve been pushing to achieve since the launch of Gamban.
“As the largest real money gaming provider in the United States, FanDuel Group is making a statement of intent and throwing down the gauntlet to operators across the industry to offer self-exclusion support for their vulnerable customers.”
Setting deposit limits, wager limits, and time limits are among the resources available to FanDuel customers to help them control their games. Self-exclusion is the last ‘play safe’ choice open to consumers.
Customers who self-exclude from one FanDuel platform are automatically self-excluded from all FanDuel pages, including casino, racing, fantasy football, and sportsbook. To secure customers who are indicating they may be having a challenge, the company practises stringent exclusion mechanism guidelines and applies this approach across all goods.
Players that self-exclude from FanDuel real money gaming sites will now be given a Gamban licence to fit their self-exclusion, pending regulatory approval. The service would ban all real money gaming websites, including legal and offshore sportsbooks, online casinos, poker pages, social gaming sites, and esports sites, from use on up to 15 computers for that user.
Gamban also has a deal with Flutter Entertainment plc, the parent company of FanDuel Group, to deploy its apps in Europe. In North America, the FanDuel Group has expanded its relationship to include FanDuel, TVG, Betfair, Stardust, FOXBet, PokerStars, and Stars Casino. Players that choose to use self-exclusion mechanisms will be able to do so on an opt-in basis until the service is launched.