5Dimes Cutting Off US Customers Without Given Reason

Online sportsbook 5Dimes is cutting off its US customers for as yet unknown reasons while hinting at some unspecified future date on uncertain plans to restart US-facing operation.

On Monday, 5Dimes’ US-based customers reported receiving “immediate action required” emails from Costa Rica-based bookmaker advising them that the company needed to “temporarily suspend our service of the U.S. market so we can launch our operations with a fresh start.”

Because of the “evolving legal landscape” in the US the company said it was “embarking on a new business venture.” 5Dimes says it wants to ‘take advantage of the opportunity to offer an improved online sports betting experience to our many U.S. customers” but this will presumably require the suspension of activity mentioned above.

The 5Dimes website includes additional information saying it “will be back better than ever and hopefully very soon.” 5Dimes claims to be “relaunching the company into a better one for our customers, and to do so properly, we need to suspend US customer service, but it is only temporary.”

U.S. customers will no longer be able to wager with the platform in more concrete timelines as of September 21 at 12 am Eastern Standard Time. Open bets not scheduled for settlement until after September 25 will be refunded.

US customers with money still on site can send requests for withdrawal by 12 am ET on 25 September. Funds which remain on account after that date will be transferred to an administrator of third party claims. hFunds deemed indeliverable by 30 September 2021 “will be deemed abandoned by the account holder .”

The announcement ‘s timing is particularly odd, coming just days before the National Football League kicks off its new season. Normally this will be one of the main depositing times for companies such as 5Dimes with substantial US customer bases.

5Dimes apologised for the inconvenience, adding that “we wish we could tell you everything about our future plans, but for now please stay tuned.” The changes do not seem to affect non-US customers on the web, although confusion about what’s going on could cause players in other markets to run small on the page.

How 5Dimes hopes to be allowed back into the regulated sports betting sector in the US is uncertain, considering its long history of defying state regulators’ demands to avoid catering to their customers. An administrator of the SBR forum reported that the site was “pursuing licences in other jurisdictions,” without going into further detail.

The news also comes nearly a year to the day after Costa Rican authorities have reported finding the body of site creator William Sean ‘Tony’ Creighton, who was kidnapped in September 2018 by a group of individuals who blackmailed Creighton ‘s wife to provide $1 m in Bitcoin as a ransom. In the end, several people were arrested in Costa Rica and Spain.