Table Trac, a developer and supplier of casino information and management systems that automate and track casino operations, has rolled out a contract with Flandreau, the Royal River Casino and Hotel in South Dakota.
The firm is to provide its ‘Table Games Management System’ to the property after reporting a ‘affirming response’ to its proprietary Dynamic Auto Social Distancing solution last month.
Table Trac will provide a complete suite of table games management products to the Royal River Casino, which are designed to help casinos drive player revenue and create player loyalty.
Chad Hoehne, Table Trac’s Chief Executive Officer said: “Royal River Casino had a unique set of requirements. They communicated exactly how they wanted to approach the solution, we listened and were able to demonstrate how they could utilise features in the CasinoTrac system to accomplish those objectives. Table Trac, Inc. is happy to be partnering with Royal River for these system solutions.”
The Royal River Casino and Hotel resumed operations on May 29 after COVID-19 was forced to close and spent six weeks establishing “a comprehensive Health and Sanitation Protocol Plan” to ensure visitors, team members and broader community health and safety.
Tim Morrissey, senior director of operations at Royal River Casino and Hotel explained:
“Our property is excited to partner with Table Trac to continue to improve our operations. We identified a clear need to upgrade our player tracking and accounting capabilities in our table games department.
“Accordingly, after reviewing the majority of the systems available, CasinoTrac was a clear winner for our property.
“Our executive team was extremely impressed with the ease of operation for the front-end user of the system. We also see future value in the dynamic nature of the CasinoTrac System to integrate with our current systems while leaving the door open to add additional module in the future.
“In addition to the CasinoTrac system providing the functionality the property was looking for, the CasinoTrac Team approached the property as a partner, looking to solve our problem and be part of the long-term success of the property, something we are always looking for in our vendors.”